Although I hadn't expressed my complete thoughts on the subject initially, I have no issue whatsoever with the games industry being just that, an industry, and needing to make a profit. What I object to is the apparent greed, the way business is done, and the downright advantages some of the industry takes of its most loyal and passionate customers.
In short (or as best as I can) the problem arises from the industry being run so badly. Sure, some of it does very well for itself and makes outrageous profits, while other areas of it seem to be run by fools, making poor decisions, creating weak products, cliche ridden and downright dumb. Those that hit on a big profit game go out of their way to extract as much as they can from their loyal customers. The others spend too much money creating games that don't sell and end up desperately trying to claw back profit by practically ripping off customers. Worse case scenario, through poor management and bad decisions, a lack of understanding their market and poor organisation they go under, and hundreds lose their jobs. Has there ever been an industry to start so many products, spend so much money and scrap incomplete projects because they've realised they started with a bad idea, poor decisions were made, lacked creativity, or paid no attention to quality control, etc?
On top of that the industry is trying to control the secondhand market, which has always been the right of consumers, and understandably enjoyed by many for hundreds of years. Notice how the people responsible for the biggest selling games don't tend to bring up piracy or treat it as too much of a problem. Incompetent people tend to try to point fingers at others or find excuses that relieve them of responsiblity and blame!
The industry continues to regard us as idiots (as I think is again demonstrated in this article). From my understanding, most of us wish for the same thing, yet the majority of the industry continues to go about business badly and treating its customers poorly too. We want well written scripts, interesting stories and characters. We want great ideas from past games to evolve and develop throughout the industry. Occasionally we'd like a little more creativity and inventiveness but we know that's a near impossible task for this current generation of game maker. We're happy to pay for games, but understandably have expectations and demands for the price we pay. Some of us want the freedom to buy games secondhand, and many of us want to own a product, not download a rented, limited version. We're happy to buy download content, but its cost has to be relative to the original price of the game it supports. We all know this, we all argue for this and against the industry when it screws up, overcharges, and takes advantage of us.
The product this industry pumps out is cheap! Perhaps not to create, although a little more money spent developing the writing, physics, AI, options, etc wouldn't go amiss. Games are a cheap form of entertainment. The industry knows this, which is why it would rather drip feed it's costs to us in DLC, etc and ultimately overcharge a handful of customers, rather than be honest and charge us all the correct amount to cover production costs (you know, like every other industry and product on the planet). Yet the industry continues to suffer stories and characters that are barely fit for your average soap opera (actually that's a massive compliment as they're still decades away from reaching that standard). For as long as its technical developments tend to be little more than a few simple visual tricks it is always going to be considered with low regard, and continually upset and slowly anger more of its customers. I'm not denying the fun that can be had from dumb entertainment though! The advantage this industry has over many is its passionate customers, but that also happens to be its downside as parts of it try to exploit that passion.
(Apology accepted and equally my apologies to you for my reaction to your initial reply).